Quality and service audit

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RENFE management hired a consultant from the Basque Country to evaluate the capacity of its suppliers.

The country's political situation was delicate. The distribution of markets, new industries and regional identity all began to grow in importance. For the majority of the suppliers, the results of the audit were influenced by all of these factors beyond the merely technical aspects.

As in other periods of our history, we were able to see opportunities in the crisis, and once it was determined which part of the unfavourable results were real, the people in charge at the time went to work in the spirit of continuous improvement and self-criticism. This initiated a period of change and adaptation, of research and a constant search for support, technical advice and training, so that all of the processes could be improved.

Our Socratic motto is: To grow and innovate, we only know that we know nothing.

July 1, 1990